"How do I stop my screen from dimming on the call?"
Open your phone's Settings > Display & Brigtness > Auto Lock > Never. As a reminder, you can use the main Fam home screen app to avoid your screen from dimming on the video call as well.
"Can't see my friend(s) / their screen is black" or "My screen is black"
You / your friend(s) may have forgotten to enable "Camera" access for Fam when you / they first installed. To fix this, go to the phone's Settings app > Privacy > Camera > Make sure Fam is turned "ON" (the green switch). If that doesn't fix it, restart your / their phone!
"I can't hear my friend(s)" or "My friends can't hear me"
You / your friend(s) may have forgotten to enable "Microphone" access for Fam when you / they first installed. To fix this, go to the phone's Settings app > Privacy > Microphone > Make sure Fam is turned "ON" (the green switch). If that doesn't fix it, restart your / their phone!
"How do you give points / win in the Draw Game?"
Double tap on your friend's face (aka their Fam square) to give them a point for guessing your drawing right. If your friend is drawing, tell them to double tap on your face to give you a point. The rounds will continue until the first person who gets to 10 points wins! Once someone gets to 10, the game will end, and you'll have the ability to start a new one!
"How do you pause the group video call to use other apps?"
When group video calling inside iMessage, there will be a pink Fam button logo in the top left corner of your iMessage. Press that, and you'll be taken to the main Fam app, where you'll be able to now go on your home screen to use other apps, multitask, etc.
"I'm not getting a code / my code isn't working"
First, triple check that you entered your phone number correctly. If you're still not getting a code, press the "Back" button to resend a new code. If that still doesn't work, send us an iMessage or email to firstname.lastname@example.org with your phone number in the email, and we will help get your code.
“Does Fam work on Mac?"
No, not yet. Currently, there is no Mac App available for Fam. But, we have gotten a LOT of requests for it, and are seriously considering it! You will see us post about the Mac App on our Instagram (@thefamapp), Twitter (@FamAppOfficial), and it will also be announced on our iOS App Store page!
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