Welcome to Fam Support
Common questions & issues:
"How do I stop my screen from dimming on the call?"
Open your phone's Settings > Display & Brigtness > Auto Lock > Never. As a reminder, you can use the main Fam home screen app to avoid your screen from dimming on the video call as well.
"I can't hear my friend(s)" or "My friends can't hear me"
You / your friend(s) may have forgotten to enable "Microphone" access for Fam when you / they first installed. To fix this, go to the phone's Settings app > Privacy > Microphone > Make sure Fam is turned "ON" (the green switch). If that doesn't fix it, restart your / their phone!
"Can't see my friend(s) / their screen is black" or "My screen is black"
You / your friend(s) may have forgotten to enable "Camera" access for Fam when you / they first installed. To fix this, go to the phone's Settings app > Privacy > Camera > Make sure Fam is turned "ON" (the green switch). If that doesn't fix it, restart your / their phone!
"How do you play / win in the Draw Game?"
1. You will be given a word and must draw it as best you can
2. Friends will see what you're drawing. They must shout their guesses loud and clear to guess what you're drawing
3. First person to guess out loud correctly wins: Their screen will flash green with confetti, and that person will be awarded a point
4. Everyone will get to draw and guess until someone gets to 10 points. Whoever gets 10 points first will win the game and a new game will start!
"How do you pause the group video call to use other apps?"
When group video calling inside iMessage, there will be a pink Fam button logo in the top left corner of your iMessage. Press that, and you'll be taken to the main Fam app, where you'll be able to now go on your home screen to use other apps, multitask, etc.
"I'm not getting a code / my code isn't working"
First, triple check that you entered your phone number correctly. If you're still not getting a code, press the "Back" button to resend a new code. If that still doesn't work, send us an iMessage or email to email@example.com with your phone number in the email, and we will help get your code.
"I don't have a phone number. Can I sign in with my email?"
No, you can only sign in with a valid phone number right now. This is to verify that real people use Fam and to prevent the creation of spam accounts. However, you may log in using a trusted friend or family member's phone number. Ask them if you can use their number to sign in. Then, enter their number in the Login screen, and they will be sent a login code via SMS text. Ask them for the code, and enter it on the Login Code screen. You will now be able to log in and use Fam.
"When I press the purple & pink button in iMessage it takes me to the App Store but doesn't load?"
Click this link to make sure you have the correct Fam app installed. If it says "INSTALL," press install. If it says "OPEN," you must send this link to your friends and tell them to install this app: https://appsto.re/us/bXQPgb.i
It will work once everyone has the correct Fam app installed. The reason it took you to the App Store but didn't load is because either you or your friends are using Fam Lite - a very, very old version of the Fam app that is out of date. Please delete "Fam Lite" and tell your friends to do the same!
"Do I have a username? Do my friends have usernames? How do I find / add my friends?"
No - there are no usernames on Fam at all. To find friends and add them to your group video call, just search their name by how you have them saved in your phone. Same for your friends - tell them to just search for you based on how they have you saved in their phones. For example: If you have your friend saved as "Kasey" in your phone contacts, just type "kasey." If you have your friend saved as "Kaseyyy 😎😈", type "kaseyyy" and they will show up.
“Does Fam work on Mac?"
No, not yet. Currently, there is no Mac App available for Fam. But, we have gotten a LOT of requests for it, and are seriously considering it! You will see us post about the Mac App on our Instagram (@thefamapp), Twitter (@FamAppOfficial), and it will also be announced on our iOS App Store page!
Need help, fam?
We respond in under a few hours!